Miles Gordon
San Francisco, California
415-412-2418
email: miles*gordondata.com

• 18 years e-business development and operations in a wide variety of industries
• Broad understanding of business and technical issues
  
• Proven management and leadership skills
  
• Proven client relations skills
  
• Designer of simple, creative business solutions
• Ability to understand, interpret and explain business processes
• Database design specialist 
• Object oriented programming and design (OOP)
• Distributed computing development using web-based and mobile computing
• Excellent written and oral communication skills
• Personable and easy to work with
• U.S. Citizen
  

Professional Experience

2002 - present  CIBER, Inc. - Senior Software Engineer and Project Manager

On long term contract with the City and County of San Francisco.  I lead a team embedded in city offices that operates the city's Online Services group.  The project facilitates all e-commerce transactions for multiple agencies within the city.  The group is self contained and provides web development, consulting, customer service, and accounting functions to allow for the flow of funds into city departments via the Internet.

The group has developed and operated many public city web applications including: Parking and traffic citation payment, property and business tax payment, building permit filing and tracking, city hall appointments, application for licenses, and more.

2000 - 2002  NetQuest, Inc. - Senior Software Engineer and Project Manager

NetQuest was an Internet development contractor. Its clients included a range of companies from small startups to Fortune 500 corporations. As a senior project manager, I was responsible for maintaining relationships with clients, designing business solutions, and leading project development.

Some projects I managed with NetQuest:

• Ground-up development of a multi-lingual e-commerce website
• Expansion and maintenance of a partner extranet for a local high tech company
• Dynamic web content development for a leading national bank

1997 - 2000  System Concepts, Inc. - Senior Software Developer

SCI produces a line of software products for large-scale food service and restaurant operations including the U.S. military. As senior software developer, I was responsible for design and development of new Windows and Internet products including:

• FOOD-TRAK for Windows, a modular system used to track inventory, recipe costs, product margins, and assist in purchasing decisions
• FOOD-TRAK Enterprise Information System, a 3-tier data warehousing module designed to consolidate data from multiple locations and distribute output via the Internet
• FOOD-TRAK Minibar Management System, a Palm PC-based data entry system aimed at the hotel industry, which incorporated a proprietary messaging protocol for wireless network communication among devices
  

• Developed a tracking and accounting system for restaurant food & equipment subsidiary
• Maintained database system for insurance adjustment subsidiary
• Developed a computer telephony surveying system for tracking nationwide feedback on products & services

1995 - 2000 Gordon Data Management - Consultant, Proprietor

Operated private consulting practice to assist publicly held companies to comply with new electronic document requirements set forth by the U.S. Securities & Exchange Commission.

1994 - 1995 Family Archive Press, LLC. - MIS Manager

Member of upper management team for this direct marketing company. Participated in the evaluation and development of new and existing policies, procedures, and programs for all departments.

• Developed a direct mail system that managed 200,000 outgoing pieces of mail per month
• Developed a telemarketing call management system that handled 10,000 outgoing phone calls per day
• Developed an automated publishing system that generated over 3,500 pages of original published material per week, including data entry and automatic page layout
• Developed support systems for inventory control, customer service, order entry, product fulfillment, and financial reporting
  

NBI was an entrepreneurial company primarily focused on direct marketing. I managed a high volume of product order and fulfillment information.
Maintained systems that handled 2,500 orders per day on postal mailings of 100,000 pieces per day.

• Developed a real estate price tracking system interfaced to the MLS information system
• Developed a sales force automation application for equipment sales
• Developed an advance ticket reservation system for a professional baseball team

Tools & Skills:

Active Server Pages .NET (ASP.NET) 1.1, 2.0
Microsoft C# 1.1, 2.0
Visual Studio 2003, 2005
MS SQL Server 6.5, 7.0, 2000, 2005
Oracle 8i, 9i, 10g
Microsoft Visual Basic 6.0 Enterprise (VB) 
Active Server Pages 2.0 (ASP)
PHP 3.0 - 4.0
and more
 
Education

1994 - Arizona State University, Bachelor or Science - Business Administration
1988 - California State University, Northridge - Fine Arts Studies